Privacy Policy

Who We Are

pyralontae operates from Shop SP185, Level 2 Centro Bankstown, North Terrace, Bankstown NSW 2200, Australia. We're bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988, which means we follow strict rules about handling your information.

You can reach us at contact@pyralontae.com or +61439356677 if you have questions about anything in this policy.

What Information We Collect

We collect different types of information depending on how you use our services. Here's what we might gather:

Information You Give Us Directly

• Your name, email address, and phone number when you create an account
• Business details if you're signing up for enterprise services
• Payment information when you subscribe to our tools
• Messages you send through our contact forms or support channels
• Feedback and survey responses when you choose to share them

Information We Collect Automatically

• Device information like your IP address, browser type, and operating system
• Usage data showing which features you interact with most
• Session information including login times and duration
• Location data (general region, not precise coordinates) based on your IP

Information from Third Parties

Sometimes we receive data from payment processors, analytics providers, or business partners who help us deliver our services. We only work with companies that respect privacy laws.

How We Use Your Information

We're not in the business of selling your data. Here's what we actually do with it:

Who We Share Information With

We keep your data close to our chest, but there are situations where we need to share limited information:

Service Providers

Companies that help us run our platform – like cloud hosting providers, payment processors, and email services. These partners are contractually bound to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

If Australian law enforcement or regulatory bodies make a lawful request, we may need to disclose certain information. We'll always verify the legitimacy of such requests and only provide what's legally required.

Business Transfers

In the event pyralontae is acquired or merges with another company, your information might transfer to the new entity. You'd be notified well in advance, and your rights under this policy would continue.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to do it:

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days. Just email contact@pyralontae.com with "Data Access Request" in the subject line.

Correct Inaccurate Information

Spot something wrong? You can update most information directly in your account settings. For things you can't change yourself, contact our support team.

Delete Your Data

You can request deletion of your account and associated data. We'll process this within 30 days, though we might need to keep certain records for legal compliance (like transaction history for tax purposes).

Restrict Processing

If you think we're using your information inappropriately, you can ask us to pause certain types of processing while we investigate your concerns.

Opt Out of Marketing

Every marketing email includes an unsubscribe link. You'll still receive essential service notifications, but we'll stop sending promotional content.

Lodge a Complaint

If you're unhappy with how we've handled your data, contact us first. We want to make things right. If you're still unsatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

How We Protect Your Information

Security isn't just a checkbox for us. Here's what we do to keep your data safe:

• All data transmissions use industry-standard TLS encryption
• Passwords are hashed using bcrypt with individual salts
• Our databases are encrypted at rest and backed up daily
• Access to personal data is restricted to employees who need it for their work
• We conduct regular security audits and penetration testing
• Multi-factor authentication is available (and encouraged) for all accounts
• We monitor systems 24/7 for suspicious activity or unauthorized access attempts

That said, no system is completely foolproof. If we detect a data breach affecting your information, we'll notify you within 72 hours as required by Australian law.

Data Retention

We don't keep your information longer than necessary. Here's our approach:

Active Accounts

While your account is active, we maintain your data to provide ongoing service. Usage logs are typically kept for 12-24 months for troubleshooting and improvement purposes.

Closed Accounts

When you delete your account, we remove personal identifiers within 30 days. Some anonymized data might remain in backups for up to 90 days before complete deletion.

Legal Requirements

Australian tax and business laws require us to keep certain financial records for seven years. These are stored securely with restricted access.

Cookies and Tracking

We use cookies to make our platform work properly and understand how people use our services. Here's the breakdown:

Essential Cookies

These keep you logged in and remember your preferences. Without them, the platform doesn't function properly. They're not optional.

Analytics Cookies

These help us understand which features get used most and where people run into problems. The data is aggregated and anonymized. You can opt out in your account settings.

What We Don't Use

We don't use third-party advertising cookies or social media trackers. Your browsing habits stay private.

International Data Transfers

Our servers are primarily located in Australia, but some service providers operate internationally. When your data crosses borders, we ensure:

• Recipients are subject to privacy laws substantially similar to Australia's
• Contractual protections are in place requiring appropriate data handling
• Data is encrypted during transfer
• You're informed if your specific data will be stored outside Australia

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from minors. If we discover we've accidentally collected data from someone under 18, we'll delete it promptly.

Parents or guardians who believe their child has provided information to us should contact us immediately at contact@pyralontae.com.

Changes to This Policy

We review and update this policy periodically. If we make significant changes that affect how we use your information, we'll notify you by email at least 30 days before the changes take effect.

Minor updates (like clarifying existing practices or fixing typos) won't trigger notifications, but we'll always update the "Last Updated" date at the top of this page.